First, submit your jewellery for a gemstone extraction and Gold Swap evaluation. You can choose to have the gemstones returned to you or held with us to be set in a new piece.

After the extraction, we will test and weigh the remaining gold and send you an obligation-free Swap Offer. If you choose to accept, you'll be issued store credit which you can use to offset the cost of your new custom jewellery, or to purchase any new finery in-store and online.

You may also choose to decline and have your remaining gold returned to you.

The timeline from gemstone extraction to receiving your new custom finery varies based on the complexity of your new design, but we'll keep you informed every step of the way.

We understand that most gemstones can be safely removed. However, it's important to note that certain factors can present challenges. The extraction process may be more difficult if the stones are securely glued or intricately positioned within the metal. In some cases, we may decide to cease work if we do not feel confident with the stone removal. Rest assured, we will assess each situation carefully to determine the best course of action.

We will extract all suitable gemstones and return them to you or hold them for use in your custom finery.

Reimagine your old jewellery to create something new and unique to you. View our Inspiration Gallery to explore just some of the possibilities.

When you choose to transform your old jewellery into something new through Gold Swap, we send it off to be recycled and refined, issuing you store credit to put towards your new piece.

Gold in existing jewellery often contains alloys for strength and colour variations. Using unrefined gold can compromise the integrity of new jewellery, resulting in imperfections like pits and alloy clumps, making the jewellery unwearable.

Though all metals we use are 100% recycled, we cannot directly incorporate your gold into new jewellery due to the need for refining and alloy removal. Instead, we'll use a fresh batch recycled material to craft your new jewellery. This guarantees the highest quality and purity to ensure a lifetime of wear.

Many people choose to upgrade their engagement ring to mark a special anniversary or milestone, or just to create a fresh new look. We offer several options to help you achieve your desired upgrade.

1. Reuse your original gemstone: We can incorporate your engagement gemstone into a brand new ring, allowing you to retain the sentimental value of your original ring while giving it an updated look.
   
2. Source new gemstones: Alternatively, if you're looking for a more dramatic change or want to add more sparkle to your ring, we can source new gemstones that complement your original gem to create a stunning multi-stone piece that reflects your evolving style and love story.
   
3. Add a halo: Another popular option for upgrading is to set your engagement stone into a twinkling halo design. This not only enhances the overall appearance of your gem but also adds brilliance and elegance.
   
4. Transform into a Toi et Moi: For a unique and romantic change, set your engagement stone into a Toi et Moi design. Featuring two gems that symbolise 'me and you', this style makes for a sweet retelling of your love story.

Your jewellery will be placed in the trusted hands of our Brisbane-based team of experts for extraction.

Send our team an email at customercare@moltenstore.com

Contact us to get started at customercare@moltenstore.com