Boutique Manager, James Street

Lead. Inspire. Thrive.

We’re looking for a passionate leader to manage our James Street boutique – a key destination for fine and demi fine jewellery. This isn’t just another retail role; it’s an opportunity to help people celebrate life’s most meaningful moments while shaping the future of a growing, design-led business built on elevated design and customer connection.
 

Why You'll Love This Role
Make a Difference: Be the heart and soul of your boutique, leading a talented team and delighting clients through both ready-to-wear collections and personalised services.

Nurture Community: Build lasting relationships with clients who appreciate thoughtful design, craftsmanship, and the art of jewellery.

Grow Your Career: Join a business that’s big on nurturing talent internally, offering pathways to leadership and professional development.

About Us
We are a local brand known for creating fine jewellery that tells a story. While bespoke services are an important part of what we offer, our boutique also showcases signature ready-to-wear designs, demi-fine jewellery and gifts.
At our James Street boutique, you’ll have the chance to help customers find pieces that are truly meaningful, all while working in a vibrant, design-focused environment. We believe in cultivating long-term relationships with our clients and supporting them with genuine, expert care.
 

About You
You might come from fine jewellery, high-end fashion, hospitality, or another client-first, consultative sales environment. Experience selling bespoke pieces is not a requirement. If you’re confident selling high-value products and coaching others to do the same, we’ll provide all the training you need to excel in this role.

What matters most is your passion for:

Leading with empathy and ambition, inspiring your team to thrive.
Sales excellence, with a knack for understanding clients’ needs and guiding them to the right solution.
Creating memorable customer experiences by going above and beyond expectations.
You’re a natural leader, driven by building relationships and team success. You know that top performance is achieved by cultivating a positive, collaborative culture.
 

In This Role, You Will:
Lead and motivate your team to achieve sales targets across both bespoke and ready-to-wear collections, including fine and demi-fine jewellery.
Collaborate with the Retail Performance Manager (RPM) to develop strategies that elevate boutique performance.
Deliver coaching and feedback, while conducting bi-annual performance reviews to support your team’s growth.
Refine the in-store customer journey to ensure a seamless, welcoming, and elevated shopping experience.
Build and maintain strong relationships through clientelling, fostering long-term loyalty with high-value clients.
Oversee boutique operations, including rostering, stock management, and payroll approvals.

What We Offer
A generous incentive program tied to boutique and personal success.
Product discounts and a uniform allowance so you can proudly represent the brand.
Ongoing training and career development to help you flourish.
The chance to lead a boutique in James Street, Brisbane’s design and shopping hub, known for creativity and community.

How to Apply
If you’re ready to lead with passion, deliver exceptional customer experiences, and help shape the future of fine jewellery, we’d love to hear from you. Please email your CV and a cover letter to hiring@moltenstore.com.